First, find out where you bought it
Where you paid decides where you cancel and who refunds you. Wondershare's refund policy says purchases through the App Store, Google Play, a reseller or another third-party platform must be refunded through that seller, and that Wondershare cannot process refunds for them. [2]
Check your email for the receipt. A Wondershare order confirmation means a direct purchase; an Apple or Google receipt means the store controls billing.
| Where you paid | Where to cancel | Who handles refunds |
|---|---|---|
| Wondershare website | Wondershare Account Center subscription page [8][1] | Wondershare, under its refund policy [2] |
| Apple App Store | Apple subscription settings on iPhone, iPad or Mac [4] | Apple [2] |
| Google Play | Google Play subscriptions on Android [5] | Google [2] |
| Reseller | The reseller | The reseller [2] |
Cancel a direct Wondershare purchase
Wondershare's subscription terms say you can cancel at any time from its cancellation link or by contacting customer support, and that service continues until the end of the contracted term. [1] The support site's cancel-subscription link redirects to the Wondershare Account Center subscription page, where you sign in with the Wondershare ID that owns the plan. [8]
Timing matters. The refund policy asks you to cancel at least 24 hours before the current trial or billing period ends to avoid being charged for the next term. [2] The subscription terms add that Wondershare may change a plan's rate with at least 14 days' notice and the option to cancel, and that a failed renewal enters a billing retry period of up to 30 days. [1]
- Sign in at the Account Center with the email used at checkout.
- Open the subscription page and turn off auto-renewal for the Filmora plan.
- Keep the confirmation email or a screenshot showing the end date.
- If you cannot find the plan, it may be under another email or bought through a store; contact Wondershare support with the order number.
Cancel through Apple or Google
Apple: on iPhone or iPad open Settings, tap your name, tap Subscriptions, choose the subscription and tap Cancel Subscription. On a Mac open the App Store, click your name, click it again, choose Subscriptions, select the subscription and click Cancel Subscription. Apple notes that if there is no Cancel button or you see an expiration message in red, it is already cancelled. [4]
Google Play: open subscriptions in Google Play, select the subscription, tap Cancel subscription and follow the instructions. Google says uninstalling the app does not cancel the subscription, and you can keep using it for the time already paid. [5]
When Wondershare's refund policy applies
The pricing page promises a 30-day money-back guarantee subject to the refund policy. [3] The policy sets a window of up to 30 days from the initial payment for most direct purchases (up to 7 days for certain products) and a 14-day withdrawal right for EU residents, subject to legal exceptions. [2]
The subscription terms are blunt about renewals: unless you qualify under the 30-day policy, the initial payment is non-refundable, and the 30-day policy does not apply to auto-renewal charges. [1] To request an eligible refund on a direct order, the policy points to Account Center, My Orders, Order History, Refund. [2]
| Situation | Eligible under the policy? |
|---|---|
| Bought the same product twice by accident | Listed as eligible [2] |
| Bought the wrong product, did not use it, then bought the right one from Wondershare | Listed as eligible [2] |
| Critical technical issue with no effective solution within 7 days | Listed as eligible [2] |
| Changed your mind or prefer another editor | Not eligible [2] |
| Unhappy with AI-generated output | Not eligible [2] |
| Renewal charged because you did not cancel in time | Generally not eligible [2] |
| AI credits already consumed | Not eligible [2] |
| Bought through App Store, Google Play or a reseller | Ask that platform [2] |
Annual contracts paid monthly
Check your order type. Wondershare's terms describe an 'annual contract, paid monthly' option with different rules: cancelling within 30 days of the initial order stops future charges but does not refund the initial payment, and cancelling after 30 days triggers a lump-sum charge of 50% of the remaining contract obligation, with service until the end of that month's billing period. [1] If your receipt shows monthly charges on an annual commitment, read these terms before cancelling.
What happens to your projects and the watermark
Wondershare's free-version article says the free version has no expiration date, adds a watermark to exports, and keeps projects saved. [7] The pages we read do not describe in detail what a lapsed subscription does to existing projects, so plan as if exports after the paid term will carry the free-version watermark.
Wondershare also says a watermark burned into an exported file cannot be removed later; you must re-export from the original .wfp project file while signed in to an active licence. [6] That makes the days before your renewal date the time to export finals.
Before-renewal checklist
- Note your renewal date and cancel at least 24 hours before it. [2]
- Export every finished video at final quality while the plan is active. [6]
- Keep the .wfp project files and the original media together, in case you resubscribe and need to re-export. [6]
- Download anything you stored in Filmora cloud storage.
- Use the AI credits you need before the term ends; consumed credits are not refundable. [2]
- Save the cancellation confirmation and the order number.
- If you are inside the first 30 days and qualify, request the refund from Order History in the Account Center. [2]
Questions before you decide
How do I stop Filmora from renewing?
For a direct purchase, sign in to the Wondershare Account Center and cancel the subscription at least 24 hours before the billing period ends. For App Store or Google Play purchases, cancel in Apple or Google subscription settings.
Can I get a refund after Filmora auto-renews?
Generally not. Wondershare's terms say the 30-day policy does not apply to auto-renewal charges, and the refund policy lists renewals not cancelled before the charge as generally not eligible. Local consumer law may still give you rights.
Do I keep Filmora until the end of the period after cancelling?
Yes. Wondershare's subscription terms say service continues until the end of your contracted term after you cancel.
Can I remove the watermark from videos exported after my plan ended?
No. Wondershare says watermarks in already exported files cannot be removed; re-export from the original .wfp project while signed in to an active licence.
Sources & verification
Product details and prices can change. Check the linked provider before buying.
- Wondershare Support: What are the terms for subscription and cancellation? Accessed 30 Oct 2026
- Wondershare: Refund policy Accessed 30 Oct 2026
- Wondershare Filmora: Pricing and plans (Windows, US view) Accessed 30 Oct 2026
- Apple Support: If you want to cancel a subscription from Apple Accessed 30 Oct 2026
- Google Play Help: Cancel, pause or change a subscription on Google Play Accessed 30 Oct 2026
- Wondershare Support: Why can't I remove the watermark after re-importing a free-version export? Accessed 30 Oct 2026
- Wondershare Support: How long is the free trial with watermark? Accessed 30 Oct 2026
- Wondershare Support: Cancel subscription (redirects to Account Center) Accessed 30 Oct 2026
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